Service Manager – The Hague (closed)

Our client is an international intelligent traffic solution company and provides state-of-the-art real-time traffic information monitoring and transport technology solutions to businesses and government bodies.


The service manager is responsible for the continuous functioning of complex and critical systems. He/she safeguards the operational results from the client’s perspective and reports to both the client and internal management. The service manager has supervision over a team of operators and makes sure to minimize the chance of operational failings through the prudent structuring of their tasks. He/she coordinates changes, manages incidents, maintains customer relations and initiates structural improvements through insightful process analyses. The service manager reports to the planning & logistics business line manager.

We expect you to have:
–    A university degree from a technical faculty
–    5+ years of experience as service manager
–    Affinity with software and hardware
–    A pro-active attitude
–    A keen eye for customer satisfaction and budget control
–    ITIL proficiency
–    Proficiency of Dutch and English

For any question, please contact:

To apply this position:

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